FREE Shipping - Orders starting €249 or more on eligible items and locations.

Refund policy

Beginning with orders placed on or after March 26, 2020, we are no longer able to accept returns or exchanges for any products due to the worldwide COVID-19 pandemic.

We apologize for the inconvenience, and appreciate your understanding and support.

What happens if something I bought is defective?

We assess repairs and defective item claims on a case-by-case basis. If you received an item that is defective, please email us using our Contact form with the following information:
  1. Order number
  2. Name of the item(s)
  3. Photo(s) of the damage
We are unable to honor defective item claims or any order-related errors after 10 days from the date of purchase.

 

PRICE ADJUSTMENTS

We are unable provide price adjustments or partial refunds for purchases made outside of a discount period.

 

ORDER CANCELLATION

We are unable to offer cancellations after an order is placed.

 

STOLEN PACKAGES

Please ship your package to a secure location to ensure it is delivered without risk of theft. We are unable to offer refunds or replacements for stolen packages.

 

LOST OR MISSING PACKAGES

We are not responsible for any packages lost in transit once picked up by the courier service. Packages in transit are the responsibility of the mailing service. We are unable to offer refunds or replacements for lost or missing packages.

 

QUESTIONS?

We’re here to help! Just email us using our Contact form and will get back to you as quickly as possible.