Shipping policy

Our team processes orders within 3 business days, Monday through Friday. Delivery times are from the day your order ships, not always the day your order is placed. Please note that UPS does not count the pick-up day in the delivery time.

Orders are shipped during business hours, Monday through Friday, excluding holidays. Special events and promotions may result in longer processing times. You will receive an email notification as soon as your package is in on the way. Please check to your spam filters to make sure emails from our online store and from UPS make it through.

We are unable to deliver to PO Boxes and APO/FPO addresses. We require a physical street address when you submit your order.

Please Note:

Additional shipment charges may apply to oversized and/or packages weighing over 0.5 kgs. A member of our team will reach out to you via email if additional payment is required.
International packages may need additional time for delivery, depending on the amount of time needed to clear customs. This amount of time is dependent on the volume of packages going through customs and each destination country's protocols. The customer is responsible for all duties and taxes incurred during shipment, which may be required by the courier to release the package. These totals are levied by shipment location's government and are not affiliated with or charged by us. Returned or refused packages will not be refunded. Please contact your local customs bureau for additional tax and duty information and/or local tax estimates.
We are unable to reroute packages or modify addresses once your package has shipped.

SHIPPING COST

Shipping is provided by global courier UPS.

Domestic and European orders over €249 will have free shipping. Otherwise €25 up to 0.5Kg.
North American orders over €399 will have free shipping. Otherwise €69 up to 0.5Kg.
Central American orders over €499 will have free shipping. Otherwise €79 up to 0.5Kg.
South American orders over €499 will have free shipping. Otherwise €79 up to 0.5Kg.
Orders under €249 or from a region not listed here will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.

TRACKING

Once your order is ready to be shipped, we will send an email with specific tracking information of your package(s).

ORDER CANCELLATION

We are unable to offer cancellations after an order is placed.

STOLEN PACKAGES

Please ship your package to a secure location to ensure it is delivered without risk of theft. We are unable to offer refunds or replacements for stolen packages.

LOST OR MISSING PACKAGES

We are not responsible for any packages lost in transit once picked up by the mailing service. Packages in transit are the responsibility of the mailing service. We are unable to offer refunds or replacements for lost or missing packages.

EXCHANGES + RETURNS

Starting March 26, 2020 due to the COVID-19 pandemic situation worldwide, we are no longer able to offer returns or exchanges. Please see our Return Policy for more information.

QUESTIONS?

We’re here to help! Just email us using our Contact form , and we will get back to you shortly. Please allow up to 3 business days for a response.